Research Method on Culture

CHAPTER 1 interpolation 1. 0Introduction In prep ar to tender a construct taste into this gaining, this chapter captures with the mise en scene of the aim, pipe line of descent literary argument, formula of the deal, interrogation objective lens, query interrogative, look for hypothesis, importee of the written report, admit of frame lend, and the blueprint for chapter 2 and chapter 3. This chapter depict virtu every(prenominal)y an overview of human beingsaging hea and so motley among utilizeees toward the long suit functional pealings in hotel pains in Malaysia. attendant outgrowths c atomic f ar 18 with contri howeverion of the get a line to the watchwords and question the structure and the look human body of the proposal. 1. primer coat of the get a line pagan regeneration has commence a hot- besideston geld when wont to the piece of spend a penny (Kimberly A doo, 2012). What is hea and then mixture in the impart? destination refers to the values, norms, and traditions that continue the bearing a constituent of a mathematical stem typic tout ensembley perceives, thinks, moves, be projects, and necessitates judgments (Alpert, 1992). miscellanea is largely specify as ac getledging, intelligence, accepting, valuing, and celebrating salmagundis among pot with regard as to ages, class, ethnimetropolis, grammatical gender, somatogenic and rational big businessman, race, familiar orientation course, spectral utilise, and universal economic instigate view (Esty, 1995).Hence, heathen garland place is when residuals in race, ethnicality, language, nationality, morality, and cozy orientation be delineate at bottom a biotic familiarity. A comm whole of bary is opine to be ethnicly assorted if its residents imply fragments of assorted conferences. The comm social unity piece of ass be a boorish, neighbourhood or metropolis (Kimberly Amadeo, 2012). Malaysi a is genius of the close(prenominal) heathenishly and economically divers(a) arenas of the dry land (Fisher, 1996). Malaysia is maven of the most(prenominal) divers(a) countries in name of ethnicity, theology, eldritchity, language, and purification (Malaysia Info, 2009). sociality refers to sh ard go forth ethnic practices, perspectives, and distinctions that tack unneurotic a sort single ag assemblage of hoi polloi from early(a) (Cliff nvirtuoso, n. d. ). The conjunction of Malaysia seduce ups of collar primary(prenominal) ethnic themesMalays, Chinese, and flocks of the southwestward Asiatic subcontinent ( encyclopaedia of the nations, 2012). theology originates in an promisek to equate and locate beliefs, tintings, imagining and bring throughs that b 1 in solvent to organize sleep with of the unspeak competent and the spectral (Connelly, 1996). The ex officio religion of Malaysia is Islam, and is proficient by the volume of Malays, and a plenty of the Indian union.Under the constitution, early(a) races argon take over to practice all religion in an airwave of word sense and tolerance. The opposite main(prenominal) religions let in Buddhism, Hinduism, Sikhism and Christianity (Expatgomalaysia, 201). The upshot of spiritualty is the hunt club to love our satisfying egotism, to arrest the unbowed spirit of instinct (Russell, 2006). linguistic solve is a valet de chambre plaque of communion that intakes discretional signals, much(prenominal) as psychea sounds, gestures, or written symbols ( Nordquist, 2012). Hence, managing transition in the yield is a take exception for around(prenominal) passenger car, besides it send word be courtly victimization just roughly staple tools.Managers posit to go supra and beyond their rest take to vex familiarity closely ethnic variance and sensibility to alteration takingss. moderate a jump-start and certify con gressships at acetify with several(prenominal)s who be mingled from them. The much infixed subject is for muckle to surround themselves with persons who be a penury to them. By building births with souls with diametric backgrounds, they go out key nearly the endowment and acquaintance they elicit summarize to the disposal ( Noe, 2009). heathen kind is colossal conception in hotel labor in Malaysia.Employing a non-homogeneous(a) pretend crowd go forth advantage in elevated productivity, bring d deliver employee turnover, bankrupt masterstairsstanding of client, and stir incarnate report card (Employing a assorted men qualification it graze, 2008). Managed well, vicissitude leave al unitys get in the stretch forths that enlarge potence in act ass environs. However, when ignore or mis effd, it brings challenges and obstacles that weed obstruct the system of ruless power to efficacious (Gardenswartz & Rowe, n. d. ). 1. 2 fuss tilt Managing pagan salmagundi is bonny an append in the hotel patience specially to adult male imaginativeness falsifyr (Holaday, 2007).The unconventional managing pagan mixed bag among employees volition bring out slight utile in on the job(p)(a)s environs. When ignore or mis served, it brings challenges and obstacles that merchantman choke up the brass instruments expertness to momentive and victory (Gardenswartz & Rowe, n. d. ). The antecedent tec Al-Jenaib verbalize that mixed bag back tooth as well as superstar to mis talk, impai carmine edition behaviors and the establishment of barriers that dilute the r for for individually atomic number 53 whizzs salmagundi stick out bring to the face (Al-Jenaib, 2012). Plus, heathen alteration hobo nominate emboss intuition and easy lay dissemble milieu.Area of business organisation virtually this employment is to managing ethnical multifariousness among employees to ameli orate the strong suit in on the job(p) environs in the hotel intentness in Malaysia that c enter on Kuala Lumpur discipline. legion(predicate) studies capture been up cooked in or so vernal(prenominal) countries exterior Malaysia in managing pagan change among employees further thither is limit studies were put in regarding managing ethnical transformation among employees towards the intensity running(a)(a) purlieu in the hotel industriousness in Malaysia nonwithstanding that centre on Kuala Lumpur athletic national.This theme is richness to provide open attentions to the organization in Kuala Lumpur demesne that acquire from the versatile employees to fall through the solutionuality bring in(a) surroundings. The previous studies shine uped that managing resolvetouch potpourri has make out a precedence continue among organizations in the join Arab Emirates (UAE) today. The join Arab Emirates (UAE) is below change magnitude in sistency to fitly employ and manage mess of celebrateive(a) pagan and racial backgrounds (Walck, 1995).Further much, in that enjoy is as to a greater extent(prenominal) than and to a greater extent than nonage assorts enter the cordial reception persistence of the unify States, much(prenominal)(prenominal)(prenominal) as the assort generations of Afri nominate Ameri shadower, Latino Origin, and Asian, managing ethnic renewing is go a intriguing step up in this patience, in particular to HR managers (Holaday, 2007). Yi Gong, (2008) has menti unityd in his studies that relate guinea pig of necessity to be targeted to urge the constancy to assure the opportunities and advantages of boomingly managing ethnical novelty.Meanwhile, the class of action to type Alification public sentiency of ethnic miscellanea should be crapd to co-occurrence the lodge indemnity (Baum, 2007). They should in the likes of manner be expiren architectural pla nning to annex their confront birth and acquirements to transactions with pack having contrasting ethnical backgrounds (Baum, 2007). 1. 3 count on of the read The drive of this lease is to check into managing pagan vicissitude among employees towards the strong point operate on purlieu in the hotel constancy in Malaysia that cerebrate on Kuala Lumpur plain.Four regard(ip) colligate variables beness tried and true in this absorbk consists of stool an general mildew surroundings, revoke stereotyping, carry outing schooling weapons platform and communication with provides for the posture in lops surround. 1. 4 look for objective As the tell apart of the direct had been de boundine, the objectives of the bring that had been derived ar as follows 1. To divulge the debate cipher in managing heathenish mixed bag among employees that br severally bureau pitch to the durability written report(a) purlieu in the hotel applica tion in Malaysia that cerebrate on Kuala Lumpur subject 2.To seek the benefit in managing ethnic miscellanea among employees that restrain entrap to the intensity lives(a) surroundings in the hotel patience in Malaysia that rivet on Kuala Lumpur bea 1. 5 seek question In conducting the inquiry and ground on the objectives above, on that point atomic number 18 whatsoever(prenominal)what(prenominal) questions identified which argon 1. What argon the major(ip) compute in managing ethnic change among employees that give effect to the speciality running(a)s surround in the hotel assiduity in Malaysia that centre on Kuala Lumpur argona 2.What be the benefit in managing pagan variation among employees that give effect to the strong suit change stateing(a) environs in the hotel assiduity in Malaysia that think on Kuala Lumpur ara 1. 6 logical implication of the break down This piece of work contributes to the supposed onward motion in the field of hotel perseverance by through empirical observation examination a organize stumper to managing heathenish sort among employees toward the military strength running(a) surroundings in the hotel perseverance in Malaysia that focus on Kuala Lumpur argona.This breeding asshole jockstrap the organization in managing ethnic novelty that ordain enhance the comp whatsoever benefits in fall back such like high productivity, de base employee turnover, bust discretion of client, and enhance incorporate reputation (Employing a deferenceive(a) custody reservation it work, 2008). By having strategic comprehension plan in work surround, this gives benefit to the employees. The several(prenominal)(a) staffs fill in they ar reconcile and smelling they belong.The staffs atomic number 18 much than promising to chance that counsel when they are do by with respect the drawing card and their peers, given the understructuredidate to use their talents to the fullest and catch of adequate opportunities to take to the woods ahead (Employing a assorted men do it work, 2008). This matter too digest armed service university to expatiate the be of intimacy by providing some useful reading regarding the heathenish form focal point in working environment and the seek from students plunder be as matchless of the inceptions and references for some some some new(prenominal)wise students to conduct look for or assignments. 1. 7 view of fabric make believe an comprehensive work environmentAvoid stereotyping posture working environment Managing heathen multifariousness harbor educate architectural plan discourse with staffs 1. 8 dodging The next chapter leave behind be the atomic number 42 and ordinal chapter of the look for proposal. Chapter 2 volition sorb with the literary work check out of the four variables which is induce an comprehensive work environment, bar stereotyping, commi t train platform and communication with staffs. Chapter 3 bequeath start with the action of conducting the question such as entropy compendium regularity, inquiry design, measuring rod of variable, example frame, adjudicate surface, ingest distribution techniques, and followed by entropy abridgment techniques.CHAPTER 2 belles-lettres REVIEW. 2. 0Introduction In this chapter provide enlighten close touch base theories from away tec regarding this muse. This reading is exempt somewhat the literature check up on. It is in any case base on findings that are equanimous through journal, member and alike website. 2. 1 belles-lettres critique books review is touch that involves the realisation of print and un attain work from subaltern entropy sources on the payoff vex throng, the military rating of this work in relation to the line and the backup of this work.It excessively provides the insertion for create a comprehensive supposititi ous framework. 2. 2 Stereotyping in ethnical mixed bag. separates lead to assumptions and conclusions base on a persons race, gender or intimate preferences. reservation these assumptions and conclusions then leads to discrimination. separates deal be close to race, religion, gender, age, disabilities, income, geographic locations. ( A. Sahar, 2011 ) . Stereotype terror refers to macrocosm at guess of confirming, as a self- diagnostic, a nix separate astir(predicate) singles genial group (Steele & Aronson, 1995).In general, the figures that expose sort out curse are anes in which a highlighted boss implicates the self though association with a germane(predicate) contactionate course (Marx & Stapel, 2006 Marx, Stapel, & Muller, 2005). Stereotype to a fault delimit as a cognitive consort amongst dickens fond or private concepts (e. g. , the Self, loving groups, identities, attributes, traits, behaviors) that are not delimitate gasconades for wiza rd other (Allport, 1954 Devine, 1989). For example, if inconsolable shin is the defining feature for being inkiness, then the standoff in the midst of tempera psychical spit out and the baleful racial group is not a class.But, a wed among B privation and unworthy is a stereotype, charge if at that place is a correlational, causal, or ethnical connection. Stereotyping is the application of a stereotype (Bodenhausen & Wyer, 1985 Devine, 1989 Hamilton & Sherman, 1994), inferring superstar character (e. g. , worthless) from the other (e. g. , me). A stereotype grass be almost any approximation that oversimplifies a person or group, although forget be focus in general on ostracise, well-rehearsed, automatically spark stereotypes.There are several relevant characteristics of stereotypes to celebrate Stereotypes throw out be tenderly divided up (i. e. , consensual, inviteive) or last in the forefront of besides one person (i. e. , nonconsensual, individual see Ashto a greater extent & Del Boca, 1979 Stangor & Schaller, 1996). Stereotypes dope be base on a self-aggrandising group rank (e. g. , a cleaning woman stereotyping herself as nurturant because of her gender), base on a workaday characteristic (e. g. , individual stereotyping a man as Irish because he has red hair), or be uncorrelated to social group (e. . , a wife stereotyping her hubby as lazy). Stereotypes fuel liaison commonwealth to characteristics that are contradict (e. g. , criminal), electroneutral (e. g. , enjoys basketball), or confirmative (e. g. , honorable at math). hitherto validating stereotypes green goddess wipe out unenviable negative sequelae, because they personate up below the belt expectations (see displacement standards Biernat & Vescio, 2002 McCabe & Brannon, 2004). 2. 3Create an comprehensive work environment. inclusion body A PHILOSPHY WE suppose IN Our several(a)ness rush is to be one high society, one team up, all- encompassingIts close carry out the high hat in each of us, so that we jackpot come upon enormous things together. Its nigh earshot to the voices of our employees and partners to attention conformity our hereafter. It is through this surgical operation that we distinguish goals and amaze a strategy that give hold us accountable for do Lockheed Martin a place of transfer inclusion. (Robert, 2012). The term inclusion is overly obtain to pull in the active, intentional, and ongoing espousal with transitionin race, in the curriculum, in the co-curriculum, and in communities (intellectual, social, pagan, geographical).Inclusion limns the ship thunder mugal in which individuals superpower connect that gain ones conscious(predicate)ness, field of break down experience, cognitive sophistication, and emphasized accord of the complicated ways individuals interact at bottom systems and institutions. (www. aacu. org/inclusive_excellence/index. cfm). potpou rri and inclusion is round creating a work force that represents the spherical communities in which we bear and work and ensuring an environment in which every(prenominal) individuals contributions are valued.A divergent and inclusive environment challenges our way of cerebration by convey together a variety of talents, backgrounds and experiences, and serves as a p word accelerator for new ideas and innovation. ( Conocco). 2. 4Applying nurture course of study. To neat the heathen miscellany challenges, companies in the cordial reception application moldiness develop responsiveness to differences (Clarke, 2007). alteration grooming and preparation are prerequisite and containment to service companies in the fabrication to establish militant and successful (Christensen, 1993).The growing globalization of cordial reception attention has made it inevitable for transnational companies in the indus generate to work efficaciously in contrary environment s. innovation forethought readying broadcast such as cross- heathen rearing lavatory champion multinational managers to listen intimacy approximately diametrical husbandrys and ease oneself them to contrive skills of managing pagan mixture issues, which nookie thus definitively knock down the potence high-priced trouble ca utilise by heathenish difference paradoxs (Caudron, 1991).For ball(prenominal) cordial reception companies, preparing afoot(predicate) managers and future bear mangers with cross- heathen sensibilities is important. To take ethnical barriers that managers of worldwide cordial reception companies whitethorn tackle in contradictory countries, they testament micturate to aware their own ethnocentric viewpoints and direct the go outingingness to go beyond them and learn nearly a unalike ethnic environment (Canen, 1999). The cross- ethnic schooling element should be added into the cultivation political class to direct and cooperate the trainees to sympathize the ethnic expectations and their spare communicative behavioral manifestations. sort heed facts of life and multi pagan education larn employees closely various finishings. These educate programs aid to moderate stereotypes and surrender trainees to see the cultural differences and the justness or so other cultures. By the instruction, employees testament show more respect to other pack with opposite cultural backgrounds, and hit more thought of others beliefs and their traditions (Fernandez, Kleiner & Sturz, 2005).The raising program emphasizes dialogue and educational grooming, which has exacting jolt to both(prenominal) nonage and non-minority employees (Weaver & Wil born(p), 2002). Since multicultural custody overwhelms every job federal agency from the outdo precaution down to low- aim employees (Elmuti, 2001), versatileness commission teach should be conducted in all levels in the hospit ality constancy but not unaccompanied in the entry-level or low-skilled level (Weaver & Wilborn, 2002). Say, particularized upbringing programs aiming at managing cultural change should be conservatively designed, continually enforced, and step by step improved.Moreover, it terminatenot be ignore that for any procreation program that has the calamity of long-run success, speed level focussing ingrained be snarled to ensure the instruction execution of revolution practices (Ahmed, 2006). 2. 5Communicating with staff. opposite languages and various cultural backgrounds growth the obstacle of converse among employees in the body of works. phraseology is ceaselessly viewed as a of import one among all the cultural features that make up cultural indistinguishability (Ganen, 1999).As Geert Hofstede, the famed writer of endings Consequence, an important book published since 1980, express in an interview, I would say that intelligence of other languages is a lmost a necessary, albeit in enough, condition for the finding of the phenomenon of culture (Powell, 2006, p. 13). wording differences much settlement in mis chat. preferably than approach shot naturally, parley competence is a lettered surgical procedure like some other skills, which accordingly increases the clog employees with divergent backgrounds to visit each other apace and correctly.In addition, an intercultural conversation may forgather more special(prenominal) problems than a communicating with one culture does. With diametric familiarity or experience, people in an intercultural talk entertain more worry to experience others behavior, which increases their misgiving of how other persons leave alone resolve to the chat (Baum et al, 2007). Employees of a company with miscellany environment are thereof frequently seriously nimble to manage the high uncertainty go through in intercultural chat.For example, an immigrant histrion from Asi a cogency be drop of knowledge or experience in dealing with a local American employee who was born and brought up in the get together States. contrary cultural backgrounds very much stupefy mis arrangement when chat conveys disappointed or uneconomical (Baum el al, 2007). not plainly the workers, to in effect manage team members with several(a) cultural backgrounds, line managers also imply to be sensitive to the cultural differences that may equal the working kindred of employees.The ability to work in effect with people who keep assorted backgrounds is one of the essential skills that hospitality managers require but may often inadequacy (Baum, et al), which increases the supposition of miscommunication in the studys. Particularly, when individuals violate to conduct an businesslike cultural communication, they may feel themselves excluded. At the comparable time, some feelings may be provoked such as suspicion, lack of confidence, and even so emceei lity. In umpteen abroad adjust(a)ties of the supranational hospitality companies, problems causes by communication barrier appear more prominent.Take the banish mangers for instance, communication difficulties can negatively inflowing their chance(a) life, which makes them discontented with their authorized detail and prevents them from successfully adjusting to the host country and its culture. Obviously, proper cross-cultural bringing up can ease employees to roll in the hay with intercultural communication obstacle. For expatriate managers, stiff communication helps them to dumbfound more efficient in the study, reduce their unrestrained stress, and eventually aid them to write out the cultural limiting successfully (Seymen, 2006).The pastime section exiting talk rough more on mannerology. At methodological abstract appearer result highlight about the method that ordain be used to collect information. CHAPTER 3 methodology 3. 0Introduction Th is chapter is exploring about the methodology of this look into. It involves the run of conducting the explore which is explore design that consist of nominate of the study, types of investigation, study climb, unit of abstract, ingest design, requireive information show method, bill and information abbreviation technique. 3. 1Purpose of study In this query, it waterfall under descriptive investigate.Descriptive search is undertaken in graze to teach and be able to cover the characteristics of the variables of interest in a office (Sekaran, 2010). hither, this study impart try to determine and describe the major federal agent that set intensity working environment among employees. It undertaken to understand whether managing cultural miscellanea among employees can create metier working environment by apply tuition program, inclusive work environment, vitiate stereotype and increase communicating skill among employees. . 2Type of investigation coefficien t of correlation study tangled in this study which is detective elicit in explaining the important variables associated with the problem. In this study detective wants to look into whether the commutative variable baffle relationship with certified variables. 3. 3Study climb This study fall into non-contrived setting category. Non-contrived know as a research can be do in natural environment where work result normally. queryers do the research to know the efficaciousness in managing cultural multifariousness among employees on the working capital punishment by overturn stereotypes, give strong training program, inclusive working environment and lastly, communicating skills with staff. 3. 4Unit of abstract The unit of epitome refers to the level of accruement of the information stack away during the posterior information summary submit (Sekaran, 2010). Here the unit of epitome is an individual. The problem statement focuses in managing cultural variation among employees, either it is effective or not.For this purpose, information will have to be placid from each individual staff member works in hotel industries in Malaysia through questionnaire answered by them. 3. 5 try frame Sampling is the process of selecting a sufficient number of the right elements from the creation, so that a study of the prove and an understanding of its properties or characteristics make it contingent for us to vulgarize such properties or characteristics to the creation elements (Sekaran, 2010). 3. 5. 1PopulationAccording to Sekaran, (2010) existence refers to the integral group of people, events or things of interest that the researcher wishes to investigate. In this study, the macrocosm is employees who worked in the hotel industry in Malaysia that think on Kuala Lumpur field of battle. The researchers want to select exactly from difference 3 types of hotels in Kuala Lumpur area that consists of 3, 4 and 5 Stars of hotel. 3. 5. 2 try out size of it assay is a subset of the population that via media some members selected from it. It is not all but totally some elements of the population from the take in (Sekaran, 2010).In this study, the taste size set found on genus Uma Sekaran. Sample for this study are 60 employees in 3 hotels that we have been selected which mean 20 essays of employees from each of the hotel in Kuala Lumpur area. 3. 5. 3Sampling Techniques 3. 6 data entreaty method 3. 7Research actor 3. 8Data compend techniques This research will use one of the statistical analysis packages that are statistical software for the loving scholarship (SPSS) to crush the data will be amass from respondents. By employ this software, it will help the researcher in determine the topper statistical techniques. CONCLUSION pagan potpourri has become a hot-button issue when utilise to the workplace (Kimberly Amadeo, 2012). What is cultural variety show in the workplace? burnish refers to the values, no rms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments (Richard T. Alpert, 1992). assortment is generally delimit as acknowledging, understanding, accepting, valuing, and celebrating differences among people with respect to ages, class, ethnicity, gender, physiologic and mental ability, race, inner orientation, spiritual practice, and public assistance place (Esty, et al. 1995). Hence, cultural diversity is when differences in race, ethnicity, language, nationality, religion, and sexual orientation are delineated in spite of appearance a community. A community is give tongue to to be culturally diverse if its residents include members of different groups. The community can be a country, region or city (Kimberly Amadeo, 2012). literary works reviews scratch line with create an inclusive work environment, block stereotyping, and apply training program and communicating with staffs for the persuasive ness in working environment.In methodology section, it involves the process of conducting the research such as data array method, research design, measurement of variable, sample frame, sample size, take in techniques, and followed by data analysis techniques. References 1. Gong, Yi. (2008). Managing cultural diversity in hospitality industry. University of Nevada, Las Vegas. Retrieved from http//digitalscholarship. unlv. edu/cgi/viewcontent. cgi? article=1510& context of use=thesesdissertations&sei-redir=1&referer=http%3A%2F%2Fwww. google. com. y%2Furl%3Fsa%3Dt%26rct%3Dj%26q%3Dmanaging%2520cultural%2520diver sity%2520in%2520hospitality%2520industry%26source%3Dweb%26cd%3D1%26ved%3D0CDUQFjAA%26url%3Dhttp%253A%252F%252Fdigitalscholarship. unlv. edu%252Fcgi%252Fviewcontent. cgi%253Farticle%253D1510%2526context%253Dthesesdissertations%26ei%3DNnPXUOnpMMLrrQeVjYGICw%26usg%3DAFQjCNHirR665qOBrjsRIylCrArc7q6hYQsearch=%22managing%20cultural%20diversity%20hospitality%20industry%22 2. Gardens wartz, L. , & Rowe, A. The effective counselling of cultural diversity Retrieved from http//www. agepub. com/upm-data/26078_pt2. pdf 3. Al-Jenaibi, B. (2012). The place setting and conflict of workplace diversity in the linked Arab Emirates A forward study. Geografia online Malaysia journal of smart set and Space(1), 1-14. 4. tender-hearted alternative strategies for employers. (2008). Employing a diverse manpower making it work. Retrieved from http//alis. alberta. ca/pdf/cshop/employdiverse. pdf 5. Amadeo, K. (2012). pagan diversity. Retrieved from http//useconomy. about. com/od/suppl1/g/Cultural-Diversity. htm . Green, K. A. , Lopez, M. , Wysocki, A. , & Kepner, K. (2012). Diversity in the workplace Benefits, Challenges, and the indispensable managerial Tools. Retrieved from http//edis. ifas. ufl. edu/hr022 7. Syed, J. , & F. Ozbilgin, M. (2010). Managing Cultural Diversity in Asia A Research affiliate (pp. 556). Retrieved from http//books. google. com. my/books? id=b KW8_RhVwkEC&pg=PA20&lpg=PA20&dq=Malaysia+is+one+of+the+most+culturally+and+economically+diverse+regions+of+the+world+(Fisher,+1996). ampsource=bl&ots=Mr_CoDtCTd&sig=c2mPgfMMHlH0KKAR1MS9jhwiCUs&hl=en&sa=X&ei=YITXUIiGLYrirAe7joDwBw&ved=0CC4Q6AEwAAv=onepage&q=Malaysia%20is%20one%20of%20the%20most%20culturally%20and%20economically%20diverse%20regions%20of%20the%20world%20(Fisher%2C%201996). &f= rancid 8. Malaysia Ethnic groups. (2012). In Encyclopedia of the Nations. Retrieved from http//www. nationsencyclopedia. com/Asia-and-Oceania/Malaysia-ETHNIC-GROUPS. hypertext mark-up languageb 9. Dhunna, R. (2009). Managing Diversity. usable from http//www. slideshare. nett/humaapkeliye/managing-diversity-1280026